ST Alpha - "I actually think the patron is not wrong. You should be able to print it. however, he is being a jerk. -- nm" (Reading a Post)

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In response to ""So there's this thing called a pen..." -- nm" by Reagen

I actually think the patron is not wrong. You should be able to print it. however, he is being a jerk. -- nm

Posted by loosilu (aka loosilu2) Oct 25 '10, 08:37

(No message)

Responses:

Yes, but there's a point of diminishing returns in the complaining business. - Reagen Oct 25, 08:49
You can print it. But you have to print selected text, or be in the classic catalog rather than Encore. -- nm - mara Oct 25, 08:38 9
- laughing. I get that. I think you should be able to print it without calling tech support. -- nm - loosilu Oct 25, 08:39 8
  - Actually, I just printed from Encore without selecting text and it worked fine. I don't think I can report problems that I can't reproduce. -- nm - mara Oct 25, 08:43 7
    - have you had this question before or is it a fluke? -- nm - loosilu Oct 25, 08:44 5
      - Haven't had it before. -- nm - mara Oct 25, 08:45 4
        
        ah. Yeah, if it was a frequent occurrence I think you'd know. -- nm - loosilu Oct 25, 08:46 3
        
        Not necessarily. IMing the reference desk is not the preferred way to report a technical problem. A lot of them get emailed directly to that dept. -- nm - mara Oct 25, 08:47 2
        
        maybe redirecting them to tech would have been another way to handle it. -- nm - loosilu Oct 25, 08:48 1
        
        They don't do IM, but I could have linked to the feedback page, sure. However, I knew the problem would be solved if he just printed selected text. -- nm - mara Oct 25, 08:49
    - So I actually handled it wrong. I should have printed something immediately from the catalog and told him it worked for me. -- nm - mara Oct 25, 08:44

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