ST Alpha - "Ok, so I have to say...for as much complaining as I do about Apple...their customer service is pretty awesome..." (Reading a Post)

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Ok, so I have to say...for as much complaining as I do about Apple...their customer service is pretty awesome...

Posted by Jim (aka Jim) Feb 8 '11, 17:37

so Carrie has a 120GB iPod Classic. Had it for about a year. All of a sudden it has a line across the screen.

She calls them yesterday to set an appointment to bring it in. Dude on the phone tells her, well, I'm just gonna try to reset it and if it doesn't work, get a replacement.

So, he helps her reset it over the phone...problem not fixed. He gives her a Repair ID #.

I took the iPod to UPS yesterday after work, unwrapped, just in it's original box with this repair #. That was all I needed.

Just got an email from Apple with as FedEx tracking number...Carrie's replacement iPod will be here by 11am tomorrow.

I can't say how impressed I am to have this thing replaced in less than 48 hours.

Responses:

depends what you're having done. replacing things under warranty they're very good at. on the other hand my brother's girlfriend basically can't - mafic Feb 8, 17:52 2
- can't she mail order? -- nm - amanda "internet" jones Feb 8, 17:53 1
  - getting the new iphone isn't a problem, it's transferring from the old one they won't do. -- nm - mafic Feb 8, 17:56
They are rated the highest in customer service year after year - Guigue Feb 8, 17:46

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Ok, so I have to say...for as much complaining as I do about Apple...their customer service is pretty awesome...

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